Notifications

Overview

The Notifications settings page lets you configure where NexusCommerce sends alerts and which events trigger notifications. Notifications help you stay informed about platform events without having to check the Dashboard continuously.

Key Concepts

Alert Channel — A destination for notifications: email, Slack webhook, or in-app notification center.

Alert Type — The category of event that triggers a notification. Each alert type can be enabled or disabled independently and may have configurable thresholds.

Notification Level — The minimum severity level for a channel. Set a channel to "Critical only" to reduce noise, or "All" to receive every info-level notification.

Getting Started

Navigate to Settings > Notifications.

Configure Email Notifications

Email notifications go to the billing email on the account by default
Add additional recipients in the Email section
Select which alert types to include
Click Save

Configure Slack Notifications

Click Add Slack Webhook
Create an Incoming Webhook in your Slack workspace: Slack Webhooks
Paste the webhook URL
Select which alert types to send to this channel
Click Test Webhook to verify
Click Save

Features

Alert Types

Alert Type	Trigger	Default Threshold
Low Stock	Available units below threshold	Replenishment threshold
Out of Stock	Available units = 0	—
Connection Error	Marketplace connection enters error status	—
Sync Failure	3 consecutive sync failures on a connection	3 failures
Buy Box Lost	A monitored ASIN loses the Buy Box	—
Pricing Conflict	Two active pricing rules conflict for the same SKU	—
Return Rate Spike	Return rate exceeds threshold in rolling window	5% in 7 days
Rating Drop	Product average rating drops significantly	0.3 stars in 14 days
Negative Review Spike	Negative topic appears in high % of reviews	20% of reviews in 7 days
LLM Visibility Drop	LLM visibility score drops below threshold	Score < 40
Return Anomaly	AI detects a return rate anomaly	Medium sensitivity
Billing — Payment Failed	Stripe payment fails	—
Billing — Usage Warning	Usage reaches 80% of plan limit	80%
AI Job Failed	An AI worker job fails after all retries	—

Threshold Configuration

For alert types with configurable thresholds, click the alert type row to expand the threshold settings:

Low Stock example:

Alert when available units fall below: [10] units
Or when days of stock fall below: [7] days
Apply to: All SKUs / Specific SKUs / Specific Category

Notification Digest

Instead of individual alerts for each event, configure a daily or weekly digest:

Daily digest — Sent at 8 AM in your tenant timezone. Summarizes all alerts from the past 24 hours.
Weekly digest — Sent every Monday at 8 AM. Summarizes the past 7 days.

Digests are available only via email. Slack notifications always fire in real time.

In-App Notification Center

The bell icon in the top navigation opens the in-app notification center. All alerts appear here regardless of email/Slack settings. Notifications in the center are retained for 30 days.

Mark individual notifications as read or use "Mark All Read" to clear the count badge.

Do Not Disturb

Configure quiet hours during which non-critical notifications are held and delivered as a batch at the end of the quiet period:

Quiet hours start: e.g., 10 PM
Quiet hours end: e.g., 7 AM
Timezone: Your tenant timezone

Critical alerts (connection errors, payment failures, out-of-stock events) bypass quiet hours and are delivered immediately.

Configuration

Setting	Description	Default
Email recipients	Additional email addresses for alert delivery	Account email only
Slack webhooks	Slack webhook URLs	None
Notification level	Minimum severity: Critical / Warning / Info / All	Warning
Daily digest	Enable daily summary email	Disabled
Weekly digest	Enable weekly summary email	Disabled
Quiet hours	Hours to hold non-critical notifications	Disabled

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